Information we may collect
- Account information: name, email address, username, password hash, or similar account identifiers needed to create and secure an account.
- Product content: links, campaign settings, metadata, analytics configurations, and other information a user creates or manages through TheShortener.
- Usage and device data: IP address, browser type, device identifiers, referral information, timestamps, and event logs used to operate, monitor, and secure the service.
- Support communications: the contents of messages sent to us, attachments, and related troubleshooting details.
Supported social login and platform data
If a user chooses to sign in through a supported provider such as Meta / Facebook Login, we may receive the information that provider makes available to us and that the user authorizes for the relevant feature.
Depending on the login flow and permissions granted, this may include a name, email address, profile image, and a provider-specific user identifier. We use that information to authenticate the user, link their sign-in to the correct account, help secure account access, and provide related support.
We aim to request only the account data needed to support the relevant sign-in or account feature.
How we use information
- To provide, maintain, and improve Robox Energy websites and products.
- To authenticate users, manage accounts, and provide access to TheShortener features.
- To generate analytics, reporting, and operational insights related to product usage and link activity.
- To respond to support, privacy, and account-related requests.
- To detect abuse, enforce our terms, and protect the security of users and systems.
- To comply with legal obligations and resolve disputes.
Third parties and service providers
We may use third-party providers to support hosting, infrastructure, analytics, email delivery, customer support, identity or login services, security, and related operations. We may also receive information from supported login providers when users choose that sign-in method.
We do not publicly promise access to data beyond what is necessary for product operation, support, security, and lawful business needs.
Retention
We retain information for as long as needed to operate the service, maintain account functionality, resolve disputes, meet legal obligations, and protect against fraud or abuse. Retention periods may vary depending on the type of data and the reason it was collected.
User choices and deletion requests
Users may contact us regarding access, correction, account support, and applicable deletion requests. Instructions for requesting deletion are available on our Data Deletion page.
If a user connected through a supported social login provider, they may include that provider name and the account email address used so we can locate the correct account or integration record.
Security
We use reasonable administrative, technical, and organizational measures designed to protect data from unauthorized access, loss, misuse, or disclosure. No method of transmission or storage is guaranteed to be completely secure.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date on this page and post the updated version here.
